Privacy information for the rebuilt FraudSentry service

FraudSentry is operated by Quantum Ignition Ltd. UK. Company No: 16968067. This privacy information applies to the rebuilt FraudSentry website, related account access flows, membership surfaces, support pages, and connected product features where this notice is presented or linked.

It does not automatically apply to every third-party website, official reporting route, app-store surface, or payment page you may reach from FraudSentry. Those services may have their own privacy notices and practices.

FraudSentry may process different categories of personal data depending on how you use the service.

• Data you provide directly, such as suspicious message text, uploaded details, email address, support messages, and feedback choices.
• Account and membership data, such as sign-in email, OTP verification events, session records, membership tier, and usage allowance records.
• Technical and session data, such as approximate timestamps, basic browser or request metadata, local usage counters, and device or session identifiers needed for service operation.
• Scam-check data, such as text under review, channel selected, country selected, phone-call answers, prior-action state, redacted artifacts, and report identifiers.
• Trusted Circle data, such as contact names, relationship labels, contact methods, and report-sharing selections where you choose to use that feature.
• Support and contact data, such as enquiries sent through support or future membership/billing contact routes.

When you submit suspicious contact for review, sign in by email OTP, give feedback, or use support surfaces, you may provide information directly to FraudSentry. You should avoid submitting passwords, live OTPs, full bank card numbers, or unnecessary sensitive information unless a trusted official organisation specifically requires it through a route you already trust.

FraudSentry is designed to help assess suspicious contact, not to become a vault for highly sensitive credentials.

FraudSentry currently supports low-friction email OTP sign-in. The current rebuilt web flow does not require a password. OTPs are prepared for sign-in only and are intended to expire after 5 minutes.

Session records, sign-in timestamps, OTP request history, and membership state may be processed to operate account access, apply rate limits, and enforce membership-aware product behavior. Users remain responsible for protecting access to their email account, because that email account is part of the sign-in trust chain.

FraudSentry may use cookies, local storage, session storage, or similar mechanisms to keep the website working, maintain sessions, support low-friction access, remember product state, and apply lightweight usage controls. Technical and device data may also be processed to help secure the service, diagnose problems, and operate membership or support flows.

Not all features are available on every platform or device. Android-only or permission-dependent features should be treated as conditional. Safe Call Shield or similar mobile features may require permissions, compatible devices, or platform constraints that do not apply on the web.

FraudSentry may process suspicious content, call-related answers, links, domains, redacted artifacts, and structured report outputs to generate a FraudSentry assessment, an LLM agent review, AI agent guidance, and country-aware support.

FraudSentry is decision-support only. Outputs may be incomplete, inaccurate, delayed, misleading, unavailable, or unsuitable. The service does not guarantee detection, prevention, interruption, avoidance, or recovery.

Some mobile-specific features, including Safe Call Shield or similar supported mobile surfaces, may involve extra device permissions, background restrictions, platform limitations, or app-store constraints. Those differences matter and should not be treated as universally available on every device or surface.

Trusted Circle is intended as a manual, permission-based sharing feature. It is not hidden monitoring, hidden surveillance, emergency tracking, or silent contact access.

If you choose to use Trusted Circle, FraudSentry may process selected contact details, relationship labels, and report-sharing selections in order to support that manual sharing flow. Support enquiries or contact messages may also be processed so the company can respond, improve support material, and keep trust and safety records.

FraudSentry may process data for purposes including:

• operating checks, reports, support routes, and account access
• maintaining sign-in, membership, and session flows
• enforcing usage controls and low-friction abuse prevention
• improving service quality, reliability, and safety guardrails
• responding to support, legal, trust, fraud, or compliance issues
• meeting legal obligations, defending claims, and protecting the service

Depending on the context, processing may rely on contractual necessity, legitimate interests, consent where appropriate, or legal obligations.

Retention varies by feature and membership level. The current web product direction is that Free membership generally does not provide saved report retention, Pro may retain saved reports for up to 7 days, and Max may retain saved reports for up to 30 days. These windows are service targets and should not be read as guarantees of exact deletion timing in every storage layer, backup, log, or recovery context.

Private Mode is intended to reduce saved-report retention and avoid normal report saving where implemented. It does not promise that no technical traces, request logs, browser data, provider data, or device-side copies can ever exist.

FraudSentry may disclose data to service providers, hosting providers, analytics or infrastructure processors, payment providers where relevant, legal advisers, auditors, regulators, law enforcement, or counterparties where reasonably necessary for service operation, compliance, security, or legal defence.

Data may be processed in countries outside the user’s own country. Where relevant, appropriate transfer measures may be used, but no security measure can guarantee that systems, transmissions, or third-party providers are invulnerable.

Depending on applicable law, users may have rights relating to access, correction, deletion, restriction, objection, portability, withdrawal of consent where consent is used, and complaints to a supervisory authority.

FraudSentry may update this privacy information as the product, legal basis, storage, membership, mobile features, or support infrastructure changes. Material updates may be reflected by updating this page and related trust or membership surfaces.