Terms

Terms for using the rebuilt FraudSentry service

These terms explain what FraudSentry is, what it is not, how membership and account access work, and the limitations that protect both users and the company.

1. What the service is

FraudSentry is a decision-support service intended to help users assess suspicious contact, understand warning signs, review country-aware support options, and consider safer next steps. The service may include a FraudSentry assessment, an LLM agent review, AI agent guidance, support information, trusted sharing tools, and membership or account surfaces.

2. What the service is not

FraudSentry is not a guarantee of detection, prevention, interruption, avoidance, or recovery. It is not a bank, police force, regulator, emergency service, law firm, or financial adviser. Outputs may be incomplete, inaccurate, delayed, misleading, unavailable, or unsuitable.

FraudSentry outputs, reports, AI sections, support pages, alerts, and country-support routes are not official reports, certified fraud determinations, legal proof, bank proof, payment-provider proof, telecom-provider proof, regulatory evidence, law enforcement evidence, employment evidence, insurance evidence, marketplace evidence, or court-ready evidence.

Users must not rely on FraudSentry as the sole basis for sending money, sharing information, delaying official contact, or treating a message, caller, or website as safe or unsafe.

3. Eligibility and account access

You may only use the service if you are legally able to form a binding agreement or are otherwise permitted to use it under applicable law. The rebuilt website currently supports email OTP sign-in with no password. You are responsible for maintaining the security of your email account, device, session, and any one-time code sent for sign-in.

OTPs are intended for sign-in only and may expire after 5 minutes. FraudSentry may refuse, limit, or invalidate sign-in attempts where there are abuse, rate-limit, security, or integrity concerns.

4. Membership, pricing, billing, and service changes

FraudSentry may make Free, Pro, and Max membership levels available with different allowances, retention windows, and features. Current web membership behavior is described on the site, but pricing, checkout, taxes, billing frequency, and subscription mechanics may change as production billing is implemented.

The company may add, remove, suspend, restrict, change, or retire features, plans, usage limits, interfaces, integrations, mobile permissions, or retention rules at any time where reasonably necessary for business, legal, technical, security, or product reasons.

5. Platform, device, and permission dependencies

Some features depend on platform support, device compatibility, permissions, mobile operating-system behavior, browser capabilities, local laws, store rules, provider availability, and user settings. Android-only or permission-dependent features remain conditional. Safe Call Shield or similar mobile capabilities may be limited, blocked, interrupted, delayed, or unavailable.

6. Trusted Circle, Vulnerable Mode, Recovery Pack, and support limits

Trusted Circle is a manual-only sharing feature intended to be chosen by the user and used with permission. It is not hidden monitoring, hidden contact access, or emergency surveillance.

Any future Vulnerable Mode, Recovery Pack, account-protection flows, or similar support features would remain subject to platform constraints, user action, feature rollout, and service limitations unless expressly stated otherwise.

7. User responsibility and acceptable use

You agree not to misuse the service. This includes not using FraudSentry to:

  • harass, threaten, stalk, impersonate, or harm others
  • submit unlawful, abusive, or deliberately deceptive content
  • reverse engineer, scrape, probe, or bypass service protections
  • use the service to make unsupported claims that FraudSentry officially verified a result
  • submit or present FraudSentry outputs as formal evidence, official proof, certified findings, or institutional determinations
  • circumvent usage controls, sign-in controls, or membership restrictions

You remain responsible for your decisions, actions, payments, disclosures, devices, and independent verification steps.

8. Intellectual property and third-party services

FraudSentry, its design, content, code, brand assets, models, compiled outputs, membership surfaces, and documentation may be protected by intellectual-property and related laws. Third-party services, payment services, official support links, mobile platforms, app stores, and external websites remain subject to their own terms and practices.

9. Suspension, restriction, and termination

FraudSentry may suspend, limit, disable, or terminate access where reasonably necessary for security, abuse prevention, fraud, legal compliance, operational integrity, membership enforcement, unpaid amounts where billing is introduced, or suspected misuse.

10. Disclaimers, limitation of liability, and indemnity

To the fullest extent permitted by law, FraudSentry is provided on an as available and as is basis. The company does not warrant uninterrupted availability, error-free operation, complete fraud detection, successful scam prevention, successful recovery, or suitability for any specific purpose.

To the fullest extent permitted by law, the company is not liable for indirect, incidental, special, consequential, exemplary, punitive, data-loss, business-loss, or similar losses arising from use of or inability to use the service. You agree to indemnify the company for losses arising from misuse, unlawful use, violation of these terms, or infringement of others' rights where applicable law allows.

11. Governing law and jurisdiction

These terms are intended to be governed by the law of England and Wales unless a mandatory local law requires otherwise. Courts with competent jurisdiction in that forum may hear disputes, subject to any mandatory consumer-rights protections that apply.